Frequently Asked Questions

Everything you need to know about ordering, customisation, production, shipping, and quality from JM Sports. Can't find your answer? Contact us directly.

01Ordering & MOQ

02Customisation & Design

03Production & Lead Times

04Shipping & Export

05Quality & Returns

06Payments & Pricing

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Frequently Asked Questions

01Ordering & MOQ

What is your minimum order quantity (MOQ)?

Can I order a single sample before placing a bulk order?

Do you offer discounts for large orders?

Can I mix colours or styles in one order?

02Customisation & Design

Can I fully customise the design with my team's colours and logo?

Do you provide free mockups?

What file formats do you accept for logos and artwork?

Can I choose my own fabric weight and type?

03Production & Lead Times

How long does production take?

What happens if I need my order urgently?

Can you handle very large orders (10,000+ pieces)?

04Shipping & Export

Which countries do you export to?

What shipping methods do you use?

Do you provide all export documentation?

Who pays for shipping?

05Quality & Returns

What is your quality guarantee?

What if I receive a defective or incorrect item?

Do you have any returns policy?

06Payments & Pricing

What payment methods do you accept?

Do I need to pay the full amount upfront?

Do your prices include customs duties and taxes?

Still Have a Question?